Starting May 2025, the Canada Revenue Agency (CRA) is transitioning to online mail for most business correspondence. This means you’ll start receiving most of your business notices and other correspondence through the My Business Account portal in your CRA account, instead of in the mail. This change will apply to new business number and CRA program account registrations, existing businesses already registered for My Business Account, and businesses who have given online access to a representative to view and/or modify information on their behalf via Represent a Client. Some business correspondence cannot be delivered through online mail, and will continue to be delivered through paper mail.
Effective June 16, 2025, existing businesses that meet the conditions will be changed to CRA online mail as the default method of receiving most business correspondence.
Opting out of online mail: if you would like to receive your business correspondence by paper mail, you’ll need to make a request to activate paper mail. This request can only be made by an individual with signing authority such as an owner or director or legal representative. You must keep your mailing address up-to-date to ensure you receive all correspondence. Any undeliverable mail will result in a change back to online mail. to keep receiving paper mail you will need to make a request to active paper mail every two years. To request paper mail, you can do so through your CRA My Business Account, or by mailing form RC681 – Request to Activate Paper Mail for My Business to your tax centre.
Should you have any questions or concerns regarding this change, please contact our office.
